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2020 Virtual Credit & Collections Roundtable 

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April 29, 2020 (11:00 am - 12:30 pm)    |    Web Meeting



Under guidance from federal, state, and local authorities, NEPPA has reopened its Headquarters/Training Center.  In-house and @Your-Site Training is being held and scheduled in accordance with federal, state, and local guidelines. 



All visitors, staff and trainers must follow the established practices and protocols to ensure the safety, health and well-being of the NEPPA community. 

Click here for NEPPA's COVID-19 Visitor Policy.



For authorization to enter the Training Center, all visitors must complete this Health Screening Form.




NEPPA is pleased to announce we will be offering a FREE Virtual Credit & Collections Roundtable on Wednesday, April 29th beginning at 11:00 am via Zoom.  



To maintain security best practices for Zoom meetings, registration and approval are required.  Please submit your registration using the "Register Now" button below and once approved, unique login credentials will be sent to you.



Who Should Attend?

This Roundtable is designed for anyone involved with billing or collections including:


  • Customer service representatives
  • Customer service managers
  • Office managers
  • Billing and collections professionals




The agenda is being finalized and is therefore subject to change.


11:00 am    Keynote Panel Discussion: COVID-19 Response in Collections *


Amanda Noonan, Director, Consumer Services & External Affairs, New Hampshire Public Utilities Commission

Joshua Ryor, Advisor to the Chairman, Connecticut Public Utilities Regulatory Authority

Derek Davidson, Director, Consumer Assistance & Safety Division, Maine Public Utilities Commission

Carol Flint, Director, Consumer Affairs and Public Information, Vermont Department of Public Service


* Additional panelists from Massachusetts and Rhode Island will be listed if and as they are confirmed.

11:30 am   Moderated Q&A for Panelists

11:45 am   Roundtable Discussion

Topics Include:

          • Debt Forgiveness
          • Communications & Collection Efforts
          • Shutoffs
          • Billing & Collection Practices
          • Outage Management
          • Bankruptcies
          • What services are you offering customers? 
          • How are you using Mobile Texts?
          • How is your system addressing privacy and security concerns?

12:30 pm  Adjourn





Registration is now closed.






Please contact Sarah Elise Braese, Director of Education & Programs at sbraese@neppa.org or call (978) 540-2205.